Your community’s data is your data.

Last updated: August 13, 2026

1. Information we collect

• Server configuration: the panels, forms, and automation rules you build in the dashboard.
• Tickets: messages exchanged through Zextra ticket threads, so support history keeps working.
• Account basics: your Discord user ID and the servers you install Zextra on, so we know who owns what.
• Usage metrics: anonymous counts like tickets opened and response times, used only to keep the product healthy.

2. What we never do

• We never read your tickets for any purpose other than delivering the service.
• We never sell, rent, or trade your data.
• We never sell your data to train third-party models.
• We never keep logs of private channel messages that don’t go through a ticket.

3. Data storage

Data is stored in encrypted storage within the region of your workspace. Backups are retained for a limited time and are never used for analytics.

4. Third parties

Zextra runs on Discord’s platform and uses its APIs to deliver tickets. We don’t share ticket content with any other service, and we don’t process data for advertising.

5. Your rights

You can delete a server’s configuration from the dashboard at any time, or remove Zextra from the server in Discord. Configuration is deleted within 30 days. Zextra stores no message content at all, your conversations stay in Discord, under Discord’s own retention, and there is nothing of theirs for us to hand back or hold on to.

6. Contact

Questions about this policy? Message us on Discord →